“I am unable to access the Netgear Genie setup wizard because it keeps on crashing. And, because of this annoying “Netgear Genie keeps crashing” error, I am unable to setup Netgear Nighthawk extender, update its firmware, or do anything to my extender. Please help take me out of this issue. What’s my fault? Where I went wrong?”
This query is raised by one of our esteemed Netgear Nighthawk extender users today. If you also have the same concern and want to resolve “Netgear Genie keeps crashing” issue, then you must go through this post once. Over here, we have provided a few common fixes that will surely help you troubleshoot the issue in an instant. Let’s start over!
Fix Netgear Genie Keeps Crashing
Power Cycle Your Devices
To prevent the issue in discussion, we suggest you restart or power cycle your Netgear Nighthawk extender, WiFi router, and your client devices like PC, laptop, and smart phones. Look, networking devices are prone to overheating and give technical issues. And, this can also be one of the biggest reasons why your Netgear Genie crashed. For fixing it, do the following:
- Turn off your Netgear Nighthawk extender
- Once you are done with turning it off, disconnect it from your WiFi router and your client devices like PC, laptop, etc.
- Keep them off for 20 minutes.
- Thereafter, turn on your router first and then your Nighthawk extender.
- Once the devices finish booting up, turn on your client devices.
- Connect your client device to the Netgear Nighthawk extender’s WiFi
- Access the Netgear Genie app now
We hope that the Genie hasn’t crashed this time. What happened? Nighthawk extender not found on the network list? Why worry then? Refresh the network list or try connecting your client device (s) to extender via a wired source.
Update Your Device
Make sure that the device in which you are using “Netgear Genie” is up-to-date. Kindly, navigate to the settings of your device. And, if you find the latest version of software to be installed on it, update it and see if this time Netgear Genie crashes or not.
Update Netgear Genie App
Are you still going mad because of the same issue? If your answer is a big yes, then it’s high time you update the Netgear Genie app (if necessary). Look, an outdated version of the app can lead to the issue. We hope that, after updating the app, it won’t crash anymore.
Uninstall and Reinstall the App
Nothing helped you fix the issue? If yes, don’t sweat over it. All you can do is uninstall the app, restart the device once again (in which you are accessing the app), and reinstall the app again.
Sign in to the app using the correct login details and see if you are getting the same “Netgear Genie crashed” error message.
Change the Genie App Login Details
On the off chance, if the “Netgear Genie keeps crashing” issue hasn’t left your back, it seems like your Genie account has been hacked. In such a case, we suggest you change the login password of Netgear Genie right away.
Moreover, see if the device you are using supports the Netgear Genie or not. Ultimately, your Netgear Genie app will work smoothly only in combination with the operating system (OS). Is that correct? Confused? No worries! Let us explain you with an example:
- If you have an iOS device and downloading the app that supports Android operating system
- Or, if you have Android operating system and downloading the app supported by iOS OS, it will surely lead to the crashing issue.
So, you must download the correct version of the Netgear Genie app as per the mobile OS (operating system) you have.
Make Some Space
Netgear Genie may work for you smoothly without crashing if there is a lot of space for the app to run smoothly. In this case, you can either delete some unwanted data or files, or improve the RAM of your device.
Still No Luck?
If the things are still not in your hands, then do not blame yourself. You have put 100 percent of your efforts to troubleshoot “Netgear Genie keeps crashing” issue. Now, do one thing – navigate to the official site of your Netgear Nighthawk extender and contact the developer of the Genie app. Yes! If nothing helped you out, it can be the developer’s fault. So, report the issue you have faced with the Netgear Genie app in order to make it work without crashing.
Anticipating that the topmost troubleshooting tips and tricks we have provided here will help you overcome with “Netgear Genie keeps crashing” issue and you will be able to set up Netgear Nighthawk extender now, update its firmware, and more.
